S4.2: CSCW Questions and Errors

Course Organisation

  • Start studying for the Quiz! A practice quiz will be up soon. To prepare, make a list of all the concepts that are in the “Remember” section of the Learning outcomes, see whether you know their definition, and check by talking to classmates whether you understand them
  • You do not need participant consent for studying posts from a social media web site, but you should still be careful with the data you handle.

Starter

If you can’t find information about the coursework structure, and are confused about the DPT, who is at fault? If we want to solve the problem, how can we go about it? Do we blame people or do we change the system?

Some Themes from Questions and Comments

Here’s a clear explanation of why attribution error matters – is it the user’s fault? Is it the technology’s fault? Or is this just a complex system?

CREAM and THEA are two possible frameworks for analysing sources of error early – CREAM is obsolete now, see why in the linked blog post. For THEA, see this paper with worked examples and why it matters. The THEA paper emphasises just how important it is to have an accurate understanding of the context of use and the user themselves.

 

 

Author: mwolters

Reader in Design Informatics

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