S7.1/7.2: Service Design, Prototyping, and User Testing

Learning Outcomes

there are different definitions of service design, depending on the research tradition you align yourself with

Use a simple customer journey mapping technique

Medline (on campus access link that takes you to the Ovid interface, best used via VPN if off campus)

PsycInfo (on campus access link that takes you to the Ovid interface, see above)

OVID resource centre (including materials in Chinese and Spanish)

Further training on systems thinking